If I lived in C.A.S.S. accommodation who could get into my room?

In all C.A.S.S. accommodation each resident has their own room which can be locked. In some areas there are self-contained flats and in others there are communal areas which are accessible to all residents such as the kitchen and bathroom. There are times when workers need to go into resident’s rooms but we try to do this as little as possible. Here are some of the reasons why we might need to do this:

We want to do a health and safety check on the property (we are required to do this every month and we would write in advance to tell you when we would be coming)
If there is an emergency repair required (eg. water leak into room below)
If we have concerns for your safety or have had no contact with you for some time
If the police require access and they have a warrant.

If you'd like advice about homelessness, housing
and/or benefits or would like to enquire about C.A.S.S.
services you can "Ask online"

To use the Ask Online form, just type your query above, fill in the ‘name’ and ‘e-mail’ boxes, select an ‘age range’ and ‘gender’ then click ‘submit’.

A C.A.S.S. worker will receive your query and get back to you within a few days. They’ll do this by sending an e-mail to the address you’ve provided. It might be that your query is straightforward and can be answered quickly. Alternatively, if it’s more complicated the worker may take a little longer to get back to you or may have to e-mail you, requesting further information, before a full answer can be provided.