Finding Accommodation
Agencies which provide advice

C.A.S.S.

  • Free homelessness, housing and benefits related advice
  • Tel; Carlisle; (01228) 633651/ 597521
  • Tel; Workington; (01900) 872772/ 870870
  • Tel; Eden; Penrith; (01768) 890948

As well as C.A.S.S. there are other agencies throughout North and West Cumbria which provide this type of advice: 

ADVICE AND SERVICES REGARDING HOMLESSNESS, HOUSING AND BENEFITS, AS WELL AS OTHER SOCIAL WELFARE MATTERS 

Benefit Advice Service

  • Offers free and confidential advice on all aspects of welfare benefit entitlements.
  • Tel; ( 01228 ) 817400

CAB (Citizen’s Advice Bureau)

  • http://www.adviceguide.org.uk or www.carlislecab.co.uk
  • Free, impartial and confidential advice on almost any subject.
  • Tel; Carlisle; (01228) 633900/ 633909
  • Tel; Workington; (01900) 6047 35
  • Tel; Whitehaven; (01946) 693321
  • Tel; Eden; Penrith;(01768) 863564

Community Law Centre

  • www.communitylaw.org.uk
  • Free and confidential advice in most aspects of social welfare law, including – housing, homelessness, welfare benefits, debt, and employment.
  • Tel; Carlisle; (01228) 515129

Community Legal Services Direct

  • www.clsdirect.org.uk
  • Free advice on housing, homelessness, and benefits amongst many other topics if you are eligible for legal aid.
  • Tel; 0845 345 4 345

CPC (Community Projects Carlisle)

  • www.communityprojectscarlisle.org.uk or e-mail; comprojects@madasafish.com
  • Advice and assistance for people aged sixteen to twenty-five including advice about: housing, obtaining accommodation, bills and utilities, finding employment, benefits, education and training, tenancy issues, filling in forms, clothes washing and drying facilities available
  • Tel; (01228) 595566

Deposit Guarantee Scheme (DiGS)

  • Provides deposit guarantees and rent in advance where appropriate.
  • 01946 694166

Entitled to

Housing and Council Tax Benefits

  • Tel; Carlisle; (01228) 817201
  • Tel; Workington; (01900) 702650
  • Tel; Whitehaven; 0845 054 8600
  • Tel; Eden; (01768) 864671/ 212257

Local Authority Housing Advice and Homelessness departments

  • Tel; Carlisle; (01228) 817499; out-of-hours or emergencies; (01228) 511061
  • Tel; Workington; (01900) 702660; out-of-hours or emergency; (01900) 871080
  • Tel; Whitehaven; (01946) 598431 or 598432; out-of-hours or emergency; (01946) 815500
  • Tel; Penrith; (01768) 861400/ 817817

Shelter

  • www.shelter.org.uk
  • Free and confidential advice and representation in all housing and homelessness related matters.
  • Tel; 0844 515 1945

ADVICE AND SERVICES FOR THOSE WITH ALCOHOL AND/ OR OTHER DRUG RELATED DIFFICULTIES

CADAS (Cumbria Alcohol Drug Advisory Service)

  • www.cadas.co.uk
  • Free and confidential one-to-one counselling service geared towards the aim of reducing the harm caused to people by the use or misuse of alcohol and drugs.
  • Tel; Carlisle; (01228) 544140
  • Tel; Workington; (01900) 608498
  • Tel; Penrith; (01768) 895566

CCDAS (Cumbria Community Drug and Alcohol Service)

  • Provides advice and support to help people address substance misuse through the use of one-one counselling, detoxification, substitute treatments, relapse management, group therapies, auricular acupuncture, education and health education about substances, mediation and relaxation and a needle/syringe exchange.
  • Tel; Carlisle; (01228) 882299
  • Tel; Whitehaven; (01946) 599413
  • Tel; Penrith; (01768) 861280

The Rising Sun Trust

  • www.risingsuntrust.org
  • Provides advice and support to the parents and families of drug users
  • Tel; Workington (for all Cumbria); administration; (01900) 870034; help-line; (01900) 821661

ADVICE AND SERVICES REGARDING EDUCATION, TRAINING AND EMPLOYMENT

Connexions

  • http://connexionscumbria.net/index.html
  • Free advice for people aged thirteen to nineteen about subjects such as money, training and employment amongst others.
  • Tel; Carlisle; (01228) 596272
  • Tel; Workington; (01900) 604674
  • Tel; Whitehaven; (01946) 695541
  • Tel; Eden; Penrith; (01768) 865296

Trades Hall Centre

Ask Online If you'd like advice about homelessness, housing
and/or benefits or would like to enquire about C.A.S.S.
services you can "Ask online"

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To use the Ask Online form, just type your query above, fill in the ‘name’ and ‘e-mail’ boxes, select an ‘age range’ and ‘gender’ then click ‘submit’.

A C.A.S.S. worker will receive your query and get back to you within a few days. They’ll do this by sending an e-mail to the address you’ve provided. It might be that your query is straightforward and can be answered quickly. Alternatively, if it’s more complicated the worker may take a little longer to get back to you or may have to e-mail you, requesting further information, before a full answer can be provided.